General usage

All services include call out charges. Free pricing is only available online or on phone. If the client wants to arrive at the site to receive an accurate charge, he/she must pay the minimum call fee. Registration for complaints is done only within 24 hours after the completion of the service. Claims will not be accepted after 24 hours. Additional fees will apply if the item/items are more damaged or requires additional work. We don’t possess a refund policy. Customers should allow technicians to take pictures before and after of the job. There is no guarantee that the curtains will shrink when cleaning. Prices for cleaning furniture, mattresses, curtains, carpets, tiles, etc. may differ from the final quote price at the time of order. Final charges are submitted at the time physical inspection. The company stores the goods sent to the company free of charge.

Cancellations and Amendments

Customers can cancel and change their bookings. Just call our free customer service center or email us to notify you of any changes. The client must notify us of the cancellation at least 3 hours before the scheduled time. If the customer cancels the reservation when the driver / operator arrives at the site, a call fee will be charged. There is no additional charge for changing the date and time of the session. We reserve the right to cancel your appointment if service is not available. In addition, in unforeseeable circumstances, we reserve the right to cancel/reschedule the appointment.

Pricing and quotations

The minimum service charges are $ 99-120 (depending on the type of service). The minimum cost for cleaning or repairing a line is $ 180-200 (costs may vary depending on distance traveled and room type). Payment is due on the same day. after the end of the service. Payment can be made in cash, credit card or AMEX card. If the consumer is not at the site during the service period, full prepayment is required. If the payment is not made before the launch of the service, the operation will not continue. We also reserve the right to change the price if the condition of the item / job differs from that described at the time of booking, or if the customer requires additional work. We carry portable equipment that can be transported upstairs in multi-storey apartments with surcharge for stairs and there’s no access to elevators.


Complaints about our work are valid for 24 hours. If the customer is not satisfied or dissatisfied with the work of a operator, he can contact us by e-mail. Refunds for cleaning will be accepted only after proper investigation .Our technicians are not responsible for any damage to items or property that cannot be repaired or repaired using our conventional cleaning and restoration methods. If a customer registers complaint within 24 hours, we will redo the service, if they are still not happy, we’ll refund their money.

Stain removal

We don’t give complete stain removal guarantee as it depends on various factors such as age and type of stains. For an instance, if items color has been damaged due to sunlight, they can only he cleaned but color can’t be revived. However, we will try our best to achieve desired results. Extra charges exist if item is heavily soiled/stained.

Smell and mould removal

We can’t provide 100% guarantee for smell/mould removal. However, we try our best to achieve desired results.

Upholstery cleaning

Prices may vary depending on size of seats/cushions/over all lounge. Apart from size, fabric condition also alters pricing. In general, a leather lounge would cost more in cleaning than fabrics. We don’t possess any responsibility for dye/color immigration on leather. How many people can sit on a lounge can be taken as a pricing measurement.


See what our satisfied customers
have to say about Couch Master

“Perfect work on time!! Would recommend their service again. ”

“Professional and highly skilled staff. They did the job with perfection. Highly Recommended! ”

“Good Work. I would love to work with them again.”

“Amazing Service!! Used these guys twice and have been extremely happy each time. Friendly, professional and they really deliver. Highly recommended ”